Funds are typically made available in minutes when the recipient’s email address or U.S. bank account only one needs an eligible Chase account. Zelle ®: Enrollment in Zelle ® is required. For Android devices, we recommend a 4-megapixel rear-facing camera with auto focus for the best performance. Chase QuickDeposit is compatible with iPhone and iPad devices with iOS 11.0 and above. Chase Mobile ® app is available for select mobile devices. See /QuickDeposit or the Chase Mobile ® app for limitations, terms, conditions and details. Message and data rates may apply.Ĭhase QuickDeposit℠ is subject to deposit limits and funds are typically available by next business day. Recurring Payments: Please contact your service merchant for details on any fees that may be associated with paying your bill using a credit card.Ĭhase Mobile ® app is available for select mobile devices. If Chase determines any information provided is fraudulent, Chase has the right to close the account.Īccount Alerts: Delivery of alerts may be delayed for various reasons including technology failures and capacity limitations. You also represent that the company has permission to provide the employee information to Chase and to add the employee as a cardholder. By requesting to add an employee cardholder to the account, you represent all information provided is accurate and is for persons with which the company has a relationship. All correspondence, including statements and notifications, will be sent to you as the Authorizing Officer. You, together with the company, are responsible for repaying all balances on the account. You, as the Authorizing Officer, together with the company are responsible for any use of the account by you, an authorized user or anyone else permitted to use the account. Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.* Same page link returns to footnote reference Terms and ConditionsĪdding An Employee Card: If any employees are allowed to use the account, they will be authorized users and will have equal charging privileges unless individual spending limits are established for them. Start with these posts to find out where to find Chase’s executive customer service.Ĭonsumerist Company Profile for JP Morgan ChaseĬonsumerist Executive Customer Service Archives These representatives have more power than regular customer service drones, and may be able to help. If visiting a branch is totally out of the question (and it sounds like it might be), try contacting executive customer service. If he hasn’t done so recently, he should check his credit report by using and ignoring all of the upsells. Stayed on hold tat as supposed to be 7 minutes for more than an hour and gave up in frustration!įirst, the fact that transactions that Nathaniel had nothing to do with are showing up on his records makes me suspect possible identity theft. I finally spoke to a supervisor who asked me to fax proof of identity (driver license, current utility bill & signature) and to call back in half an hour. I’m physically disabled & find it extremely difficult to go anywhere. I spent several hours on telephone holds waiting to speak to humans who supposedly could help me, but almost everyone I spoke to said I had to go to a local branch to get re-activated. When I asked them about where they got the questions from, they said it “was related to my social security number”, but NOTHING in their questions relates to me! They de-activated and keep asking me nonsense multiple choice questions which have NO relation to my background. I can’t prove who I am … I keep “flunking their test!” I spent an hour yesterday & 3 hours today and still can’t get access to my de-activated online account. Morgan Chase Bank related to a new procedure to verify customer identity via telephone. While a trip to a branch would most likely straighten the situation out, he’s physically disabled and such a trip would be difficult. He’s locked out of his online banking account, and none of the telephone reps’ “public records” questions prove his identity have anything to do with him. Nathaniel writes that Chase Bank refuses to believe that he is who he says he is.
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